Find the Right Channel
Sales, support, security, and privacy each route through their own channel. Using the right one gets your request to the right team faster, instead of waiting behind an unrelated queue.
Four Channels, Clear Routing
New to Aurora, evaluating a plan, or want a walkthrough of the workflow before you commit.
Talk to the TeamExisting customer with a product question, account issue, or workspace request.
support@auroracommand.aiFound a security issue? Use the monitored disclosure process instead of email or the general contact form. This channel is separate from sales and support so a real report never sits in the wrong queue.
Report a VulnerabilityAccess, correction, deletion, or another privacy right available under applicable law.
Submit a Privacy RequestCheck Current System Status First
How Aurora Classifies Incidents and Maintenance
Aurora Command is unavailable or a core workflow (sign-in, evidence access, reviewer sharing) is broken for many customers.
A significant feature is degraded or unavailable for a subset of customers, with a usable workaround for most workflows.
A limited, non-critical issue affecting a smaller surface area or a single customer's configuration.
Scheduled maintenance, a planned migration, or a cosmetic issue with no functional impact.
Planned maintenance windows are posted on Aurora Status ahead of time when practical. Emergency maintenance to address an active incident may be posted with shorter or no advance notice.