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Connection Guide

Connect Zendesk Support Without Breaking the Audit Trail

Use this guide to connect Zendesk Support or confirm the export-based path that fits your environment. Aurora keeps source, timestamps, ownership, and collection history attached so the first run becomes reusable proof instead of one-off setup work.

Connector Summary
Connection typeDirect connection
CategoryTicketing
Checklist4 steps
Want help with rollout?
We'll confirm what can be automated, what stays export-based, and how to keep the first evidence record clean.

First-Run Checklist

Use this sequence to connect Zendesk Support and make sure the first collection lands cleanly.

  1. 1
    Configure Aurora's global Zendesk OAuth client in runtime environment variables and capture an admin-authorized customer refresh token.
  2. 2
    Store the customer refresh token securely and configure the tenant subdomain.
  3. 3
    Validate incremental users, incremental tickets, custom roles, account settings, and audit-log access before enabling scheduled sync.
  4. 4
    Keep governed apply out of scope.

Credentials and Secrets

The keys, secrets, or tokens Aurora uses to authenticate and collect proof.

oauth_refresh_tokenoauth_access_token

Recommended Access

Aurora only asks for the minimum read access needed for collection and checks.

Access requirements depend on the collection mode and scope you choose.