Core Security Platforms
SolarWinds Service Desk Connector
Use SolarWinds Service Desk As a Review-Ready Evidence Source
Pull evidence from SolarWinds Service Desk, preserve source and collection history, and map the output directly to the controls reviewers ask about. Aurora automates recurring collection where the connector supports it and keeps export-based handoffs clean where it does not.
Common coverage includes Data Ingest Health Monitoring, Integration Connectivity, and IT Service Management Integration Controls.
Supports recurring audits, buyer reviews, and renewal requests. We'll show what can run automatically and where export-based collection still makes sense.
Connector Summary
Best for
Continuous checks and evidence capture
Authentication
Api Token Static
Cadence
Every 6 hours
Setup time
10 to 20 minutes
Framework coverage
Mapped during setup
Artifacts reviewers recognize. Preview the structure before you share anything.
Scroll for artifact previews
Setup
01
Connect SolarWinds Service Desk
Sign-in method: Api Token Static. Read-only, least-privilege access.
02
Confirm Evidence Sources and Cadence
Confirm evidence sources and set cadence (every 6 hours).
03
Validate Capture (Read-Only Where Possible)
Validate evidence capture in read-only mode (where possible) before expanding workflows.
04
Map Evidence to Controls
Map captured artifacts to controls (3 mapped controls listed).
05
Bundle evidence when needed
Export an evidence bundle (ZIP) when you need an offline attachment. Aurora keeps the underlying source and timestamps so the work stays reusable.
What This Integration Captures
What Aurora monitors
3 continuous checks
SolarWinds Service Desk solarwinds service desk connects check • SolarWinds Service Desk runtime check
Evidence Aurora can collect
6 evidence types
App User • App Role
How it stays current
Incremental updates every 6 hours. Full refresh daily.
Checks update as new data is synced.
Checks
Automated checks Aurora can run
Checks map directly to common buyer requirements. Reviewers see the result as exportable evidence, not a screenshot.
SolarWinds Service Desk solarwinds service desk connects check
SolarWinds Service Desk runtime check
SolarWinds Service Desk data is being collected
Evidence
Evidence types collected
These evidence objects can be mapped to controls and exported as an evidence bundle or audit workbook snapshot.
Produces
- Evidence objects with source details
- Freshness and cadence status
- Evidence bundle exports (plan-based)
Security Note
Read-only API, scoped credentials, and an audit trail for every sync.
Cadence Controls
Incremental updates every 6 hours. Full refresh daily.
Why It Matters for Reviewers
- Reduces evidence follow-ups by attaching system exports directly to answers.
- Keeps timestamps explicit for audit windows.
- Makes sampling easier through evidence bundles.
Controls and Frameworks Impacted
Framework mappings are not listed for this connector yet. Request a Walkthrough and we'll map it to your target frameworks.
SolarWinds Service Desk Integration Questions
Does this require admin access?
Does this require admin access?
It depends on the evidence you choose to capture. We'll confirm required permissions during setup.
Can we control cadence?
Can we control cadence?
Yes. In eligible plans, cadence is configurable.
Can we export evidence if a reviewer asks?
Can we export evidence if a reviewer asks?
Yes. Export evidence bundles for offline attachments, or give reviewers structured access through Trust Center. Aurora keeps the source and timestamps so work stays reusable between reviews.
Want to Confirm Evidence Coverage for SolarWinds Service Desk?
Tell us about your evidence gap, audit question, or framework target. We'll show what can be automated, what stays manual, and how to share it in a controlled way.
15-minute walkthrough. No obligation. See Aurora applied to your workflow with the exact outputs reviewers receive. (No compliance guarantees.)