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Integrations/ServiceNow (ITSM)/Connection Guide
Connection Guide

Connect ServiceNow (ITSM) Without Breaking the Audit Trail

Use this guide to connect ServiceNow (ITSM) or confirm the export-based path that fits your environment. Aurora keeps source, timestamps, ownership, and collection history attached so the first run becomes reusable proof instead of one-off setup work.

Connector Summary
Connection typeDirect connection
CategoryTicketing
Checklist4 steps
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We'll confirm what can be automated, what stays export-based, and how to keep the first evidence record clean.

First-Run Checklist

Use this sequence to connect ServiceNow (ITSM) and make sure the first collection lands cleanly.

  1. 1
    Create ServiceNow integration user with read permissions to required tables.
  2. 2
    Optionally configure OAuth client (preferred) with restricted REST API Auth Scope.
  3. 3
    Validate by retrieving 1 record from incident table.
  4. 4
    Run full sync.

Credentials and Secrets

The keys, secrets, or tokens Aurora uses to authenticate and collect proof.

usernamepassword

Recommended Access

Aurora only asks for the minimum read access needed for collection and checks.

Access requirements depend on the collection mode and scope you choose.