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Integrations/ServiceNow (ITSM)/Setup Guide
Setup Guide

ServiceNow (ITSM) Setup Guide

Follow the steps below to connect (where supported) or set up an export-based workflow. Either way, Aurora tracks source, timestamps, ownership, and freshness so evidence stays reusable between reviews.

At a Glance
ConnectionDirect connection
CategoryTicketing
Guide4 steps
Need help?
We'll confirm what can be automated, what stays export-based, and how to keep evidence current between review cycles.

Steps

Use these as a starting point, then verify collection inside Aurora.

  1. 1
    Create ServiceNow integration user with read permissions to required tables.
  2. 2
    Optionally configure OAuth client (preferred) with restricted REST API Auth Scope.
  3. 3
    Validate by retrieving 1 record from incident table.
  4. 4
    Run full sync.

Credentials

The inputs Aurora needs to authorize and collect proof.

usernamepassword

Permissions

Aurora requests only the minimum access needed for collection and checks.

Permissions depend on the selected collection mode and configured scope.