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Connection Guide

Connect Nice Cxone Without Breaking the Audit Trail

Use this guide to connect Nice Cxone or confirm the export-based path that fits your environment. Aurora keeps source, timestamps, ownership, and collection history attached so the first run becomes reusable proof instead of one-off setup work.

Connector Summary
Connection typeDirect connection
CategoryCommunication
ChecklistVaries by setup
Want help with rollout?
We'll confirm what can be automated, what stays export-based, and how to keep the first evidence record clean.

First-Run Checklist

Use this sequence to connect Nice Cxone and make sure the first collection lands cleanly.

Setup steps are configured based on your environment and selected scope.

Credentials and Secrets

The keys, secrets, or tokens Aurora uses to authenticate and collect proof.

aws_access_key_idaws_secret_access_key

Recommended Access

Aurora only asks for the minimum read access needed for collection and checks.

Access requirements depend on the collection mode and scope you choose.