Core Security Platforms

ManageEngine (ServiceDesk Plus) Connector

Use ManageEngine (ServiceDesk Plus) As a Review-Ready Evidence Source

Pull evidence from ManageEngine (ServiceDesk Plus), preserve source and collection history, and map the output directly to the controls reviewers ask about. Aurora automates recurring collection where the connector supports it and keeps export-based handoffs clean where it does not.

IT service managementDirect connectionEvidence captureContinuous checksUpdates every 6 hours4 mapped controls

Common coverage includes Centralized Log Management, Configuration Drift Detection, and Integration Connectivity.

Request a 15-Minute Walkthrough Setup Guide

Supports recurring audits, buyer reviews, and renewal requests. We'll show what can run automatically and where export-based collection still makes sense.

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Connector Summary

Best for

Continuous checks and evidence capture

Authentication

Api Key Header

Cadence

Every 6 hours

Setup time

10 to 20 minutes

Framework coverage

Australian Information Security Manual (ISM) and 16 more

Checks Evidence Frameworks

Browse All Integrations Review Setup Guide

Exports & records

Artifacts reviewers recognize. Preview the structure before you share anything.

Scroll for artifact previews

Setup

A short path from connection to an exportable evidence bundle.

01

Connect ManageEngine (ServiceDesk Plus)

Sign-in method: Api Key Header. Read-only, least-privilege access.

02

Confirm Evidence Sources and Cadence

Confirm evidence sources and set cadence (every 6 hours).

03

Validate Capture (Read-Only Where Possible)

Validate evidence capture in read-only mode (where possible) before expanding workflows.

04

Map Evidence to Controls

Map captured artifacts to controls (4 mapped controls listed).

05

Bundle evidence when needed

Export an evidence bundle (ZIP) when you need an offline attachment. Aurora keeps the underlying source and timestamps so the work stays reusable.

Capture

What This Integration Captures

Evidence types and collection notes, based on the integration's published resources.

What Aurora monitors

4 continuous checks

Runtime tests connectors test manageengine servicedesk plus • ManageEngine (ServiceDesk Plus) data is being collected

Evidence Aurora can collect

4 evidence types

Incident • Change

How it stays current

Incremental updates every 6 hours. Full refresh daily.

Checks update as new data is synced.

Checks

Automated checks Aurora can run

Checks map directly to common buyer requirements. Reviewers see the result as exportable evidence, not a screenshot.

Runtime tests connectors test manageengine servicedesk plus

ManageEngine (ServiceDesk Plus) data is being collected

ManageEngine (ServiceDesk Plus) incident log reviewed check

ManageEngine (ServiceDesk Plus) change log reviewed check

Evidence

Evidence types collected

These evidence objects can be mapped to controls and exported as an evidence bundle or audit workbook snapshot.

IncidentChangeApp UserApp Config Snapshot

Produces

Evidence objects with source details
Freshness and cadence status
Evidence bundle exports (plan-based)

Security Note

Read-only API, scoped credentials, and an audit trail for every sync.

Cadence Controls

Incremental updates every 6 hours. Full refresh daily.

Reviewers

Why It Matters for Reviewers

A few ways this reduces follow-ups during audits and buyer reviews.

Reduces evidence follow-ups by attaching system exports directly to answers.
Keeps timestamps explicit for audit windows.
Makes sampling easier through evidence bundles.

Frameworks

Controls and Frameworks Impacted

A quick sense of which frameworks this connector helps cover (based on mapped controls).

Australian Information Security Manual (ISM)

AUSTRALIAN_ISM

1 control

Australian ISM for IRAP and ASD

AUSTRALIAN_ISM_IRAP

1 control

AWS Foundational Technical Review (FTR) Validation Checklist

AWS_FTR

1 control

AWS Well-Architected Framework

AWS_WELL_ARCHITECTED

1 control

CSA Cloud Controls Matrix (CCM) v4.1

CCM

1 control

CMS Acceptable Risk Safeguards (ARS)

CMS_ARS

1 control

FedRAMP Security Controls Baseline (Moderate) - NIST SP 800-53 Rev. 5

FEDRAMP_REV5_MODERATE_BASELINE

1 control

ICH E6(R3) Good Clinical Practice (Principles + Annex 1)

ICH_GCP

1 control

IRS Publication 1075 — Tax Information Security Guidelines for Federal, State and Local Agencies

IRS_1075

1 control

IRS Publication 4812 Contractor Security & Privacy Controls

IRS_4812

1 control

ISO/IEC 17024 — Conformity assessment — General requirements for bodies operating certification of persons

ISO_17024

1 control

ISO/IEC 20000-1:2018 Service management system requirements with Amendment 1:2024

ISO20000_1

1 control

Not sure what you need? Get mapping help

Common questions

ManageEngine (ServiceDesk Plus) Integration Questions

Short answers to common evaluation questions.

Does this require admin access?

It depends on the evidence you choose to capture. We'll confirm required permissions during setup.

Can we control cadence?

Yes. In eligible plans, cadence is configurable.

Can we export evidence if a reviewer asks?

Yes. Export evidence bundles for offline attachments, or give reviewers structured access through Trust Center. Aurora keeps the source and timestamps so work stays reusable between reviews.

Live walkthrough

Want to Confirm Evidence Coverage for ManageEngine (ServiceDesk Plus)?

Tell us about your evidence gap, audit question, or framework target. We'll show what can be automated, what stays manual, and how to share it in a controlled way.

Request a 15-Minute Walkthrough

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15-minute walkthrough. No obligation. See Aurora applied to your workflow with the exact outputs reviewers receive. (No compliance guarantees.)