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Connection Guide

Connect Freshdesk Without Breaking the Audit Trail

Use this guide to connect Freshdesk or confirm the export-based path that fits your environment. Aurora keeps source, timestamps, ownership, and collection history attached so the first run becomes reusable proof instead of one-off setup work.

Connector Summary
Connection typeDirect connection
CategoryTicketing
Checklist4 steps
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We'll confirm what can be automated, what stays export-based, and how to keep the first evidence record clean.

First-Run Checklist

Use this sequence to connect Freshdesk and make sure the first collection lands cleanly.

  1. 1
    Create a dedicated Freshdesk integration agent and generate its API key.
  2. 2
    Store the API key securely and configure the native Freshdesk tenant base URL.
  3. 3
    Confirm the integration agent has the admin read surfaces required for agents, roles, settings, automations, and ticket fields.
  4. 4
    Validate agent, role, and ticket reads before enabling scheduled sync.

Credentials and Secrets

The keys, secrets, or tokens Aurora uses to authenticate and collect proof.

api_key

Recommended Access

Aurora only asks for the minimum read access needed for collection and checks.

Access requirements depend on the collection mode and scope you choose.