Feature

Support Tickets (Requests + Audit Trail)

An accountable inbox for security and compliance requests.

AuditedRBACContinuous
When to use it
Customer requestsSecurity reviewsOngoing governance
What you get
  • Ticket history
  • Requester/assignee workflow record
  • Response timeline

Why it matters

  • Stop losing requests in Slack and email
  • Make ownership explicit and track follow-up
  • Preserve a defensible history of what was asked and answered

What you can do

  • Requester/assignee workflows with status changes
  • In-app + email notifications (configurable per category)
  • Designed to complement existing systems, not replace heavy ITSM

Workflow

  • Define controls once and map requirements to ownership.
  • Attach policies, approvals, and evidence to each control.
  • Track cadence and keep proof current between audits.
  • Export governance artifacts and buyer-ready packets on demand.

Proof produced

Built to answer “show me” with export-ready artifacts.

Ticket history
Requester/assignee workflow record
Response timeline

Screenshots

Real product UI.

auroracommand.ai / Governance
Aurora policy library showing a living policy set with ownership and export-ready proof.
auroracommand.ai / Remediation
Aurora remediation dashboard showing owned gaps, tasks, and export-ready reporting.
For leaders
Clarity, exports, and momentum.
Keep security and compliance requests out of scattered email threads. Tickets track status, ownership, and history, so you can collaborate internally and give customers clear updates.
For security teams
Defensible proof with audit trails.
Evidence stays linked to controls and exports, with timestamps and the context reviewers need.
Technical details
  • Requester/assignee workflows with status changes
  • In-app + email notifications (configurable per category)
  • Designed to complement existing systems, not replace heavy ITSM
Proof produced
  • Ticket history
  • Requester/assignee workflow record
  • Response timeline

FAQ

Can I export this for buyers and auditors?
Yes. Aurora is built around export-ready artifacts (packets, binders, and reports) that reviewers can follow without back-and-forth.
Where does the proof come from?
From your linked policies, evidence artifacts, integrations, and recorded workflows. Exports include timestamps and traceability back to the underlying proof.
Does Aurora replace my existing tools?
No. Aurora connects to the tools you already use and turns their outputs into structured, exportable evidence tied to controls and workflows.
What’s the fastest way to see this in my environment?
Start Foundations if you’re a SaaS startup, or request a demo if you have a complex rollout or custom requirements.
Ready to ship proof, not screenshots?
Start Foundations for startups, or request a demo for complex programs and multi-team rollout.
Start Foundations Request a demo