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Sample output
Advisory log export
Answers with linked evidence

What Buyers See First

Support Requests Workspace

A live Aurora view that supports Advisory Requests with queues, ownership, and response timelines.

Aurora support request workspace showing queues, ownership, and response timelines.
Queue status
Response timeline

How It Works

How Teams Keep Security Requests Accountable

Follow the path from inbound request to assignment, response history, and governed exports.

01
Route inbound requests
Intake questions and requests through a visible queue instead of letting them disappear into inboxes.
02
Assign owners and due dates
Keep accountability clear so reviewers are not waiting on an invisible handoff.
03
Keep replies and evidence together
Tie the conversation and supporting proof to the same request record.
04
Escalate blockers before deadlines
Surface stalled work before it impacts a buyer review, renewal, or audit window.
05
Export the full request trail
Share the response history with the context reviewers need to understand what happened.

Verified Before Review

What This Adds To Request Operations

The audience fit, operational discipline, and governed outputs this workflow adds to inbound security work.

Aurora support request workspace showing queues, ownership, and response timelines.

Designed for

Incidents • SOC 2

What You Can Show Reviewers
Artifacts reviewers recognize, plus sample previews of structure.
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Plans
Plan availability
FoundationsContinuousSecurity OpsResilienceCommand
See plan availability.

Integrations

Connect The Systems That Keep Requests Moving

Tie ticketing, collaboration, and evidence context into Aurora so request handling stays visible and reviewable.

Common Questions

Questions Buyers Ask

Deployment scope, ownership, reviewer access, and how this capability fits the rest of your program.

What record is left after a training cycle or exercise?
Teams usually share Advisory log export; Decision record. Aurora keeps completion, participation, and follow-up work attached to the same operating record.
Can we prove completion without screenshot chasing?
Yes. Completion, attestations, and timelines stay structured in Aurora instead of being rebuilt from inboxes and folders.
How do follow-ups stay owned after the session?
Post-session gaps become tracked work with named owners, dates, and a visible proof trail back to the exercise or training run.
Where does this help most?
It fits best when the team is handling Incidents, SOC 2 and needs the work to stay reusable instead of being rebuilt each cycle.
Next step
Bring The Training Or Exercise Record A Reviewer Will Ask For.
We’ll show how Aurora captures completion, participation, follow-ups, and the proof trail behind them.
Request a 15-Minute Walkthrough
Browse All Capabilities
Bring one live request and we will show the path to advisory log export without losing approvals, ownership, or reviewer context.